In determining our sustainability focus and preparing reporting, we sought to refine our focus to material issues. Material issues are defined as those that are important to our stakeholders and have the greatest impact on Ingenia’s business and ability to create value.
Drawing on engagement with our stakeholders across the business and informed by the Global Reporting Initiative, the internal sustainability working group and Group Executive identified potential material issues across the business, as shown in the table below.
Material Issue #1
Creating long term value through delivering economic performance, managing risk and maintaining a high level of governance and transparency.
Ensuring the Group has appropriate risk management and a high standard of governance and transparency is key to market confidence and the delivery of sustained financial performance.
Material Issue #2
Supporting the health, safety and wellbeing of our residents, staff and guests.
Resident and guest satisfaction support the achievement of financial and sustainability goals. How we treat our residents has a direct impact on our financial and social outcomes.
Material Issue #3
Creating and operating high quality assets that meet future needs and minimise our impact on the environment.
Maximising the social contribution of our communities while minimising environmental impact ensures that communities will continue to meet customer needs and generate sustainable returns.
Material Issue #4
Retaining, attracting and motivating a purpose-led, high performing team.
The ongoing growth and success of the Group is supported by the ability to build on proprietary knowledge and to attract, retain and motivate a performance-oriented team who embrace the Group’s values.
These issues were then reviewed (including analysis of whether these present risks/opportunities over the short-term or longer-term) and prioritised by the Group Executive before being presented to the Audit & Risk Committee and recommended to the Board. This process also identified areas for further investigation and future reporting.
Reporting on each of these issues is contained in the relevant section of this website as shown in the GRI Index.
An annual review of the Group’s material issues will be undertaken to ensure that emerging issues and stakeholder objectives and concerns are regularly assessed and inform future reporting.